1 Overview
This Refund & Cancellation Policy governs all bookings made with
Mehta Travels Himachal
through our website, phone, WhatsApp, or partner channels. By confirming a booking, you
acknowledge and accept the terms described below.
The refund amount depends on how far in advance you cancel and the
type of service booked (local cab, outstation, or packaged tour).
Cancellations must be submitted via a written channel — email, WhatsApp, or the
contact form on our website.
2 Cancellation Windows
Cancellation requests are measured from the scheduled pickup / tour start time.
The following windows apply uniformly to all confirmed bookings:
- More than 48 hours before pickup — Full refund (excluding payment gateway charges).
- 24 to 48 hours before pickup — 90% of the total booking amount is refunded.
- 12 to 24 hours before pickup — 85% of the total booking amount is refunded.
- 6 to 12 hours before pickup — 80% of the total booking amount is refunded.
- Less than 6 hours before pickup — 70% refund is applicable.
Note on advance amounts
For outstation and packaged tours, the token / advance amount (usually 20–30%)
may follow a stricter refund schedule as communicated at the time of booking.
3 Refund Matrix
The table below summarises the refund percentage applicable based on the cancellation
window. The same matrix applies to both online and offline bookings.
| Cancellation Window |
Refund % |
Remarks |
| More than 48 hours |
100% |
Full refund minus gateway charges (if any). |
| 24 – 48 hours |
90% |
Deduction covers driver allocation and vehicle blocking. |
| 12 – 24 hours |
85% |
Partial refund; balance retained as scheduling cost. |
| 6 – 12 hours |
80% |
Late cancellation; heavy operational impact. |
| Less than 6 hours |
70% |
Vehicle already dispatched. |
4 Non-Refundable Cases
Refunds are not applicable in the following situations:
- No-show at the pickup location without prior written notice.
- Cancellation of a booking made during peak season, festival, or blackout dates (as marked at booking).
- Bookings cancelled after the trip has commenced or partially availed.
- Confirmed bookings where the customer provided incorrect pickup details, resulting in a missed trip.
- International / cross-border tours where third-party vendors have already levied charges.
- Any amount paid as a non-refundable "booking guarantee" or "trip security" deposit.
5 How to Cancel
To cancel a booking, please submit a written request through any of the following:
- Email: info@mehtatravels.com
- Phone / WhatsApp: +91 12345 67890
- Website: via the Contact Us page
Your cancellation will be considered effective only after you receive a written
acknowledgement from our team. Please quote your Booking ID in all
communications to avoid delays.
6 Refund Timelines
Once a cancellation is approved, refunds are processed to the original payment method
within the following timelines:
- UPI / Wallet payments: 3 – 5 business days.
- Net Banking / Debit Card: 5 – 7 business days.
- Credit Card: 7 – 10 business days (subject to bank policy).
- Cash / Offline payments: 7 – 10 business days via NEFT / UPI transfer.
Delays due to banks
Processing times are estimates. Any delay caused by the payment gateway or the
issuing bank is beyond our control. We will share the transaction reference on
request to help you track it.
7 Force Majeure
In the event of circumstances beyond our control — such as natural disasters, landslides,
road closures, government restrictions, strikes, or pandemics — trips may be cancelled or
rescheduled without penalty.
In such cases, we will offer a full credit note valid for 12 months, or a
full refund after deducting any non-recoverable third-party costs already incurred.
8 Contact Us
If you have questions about this policy, or wish to raise a dispute regarding a refund,
please reach out to us. We aim to respond to all policy-related queries within
2 business days.
Need help with a cancellation?
Our team is just a call or message away — we'll walk you through the process.