Frequently Asked Questions

You can book in any of these ways:

• Call or WhatsApp us at +91 12345 67890
• Email us at info@mehtatravels.com
• Use the Contact Us form on this website

Once we confirm availability, we'll share the fare, driver details, and a booking reference.

For local trips within Una, Nangal, Mehatpur, Ropar, or Chandigarh — booking a few hours in advance is usually enough. For outstation trips (Shimla, Manali, Dharamshala, Dalhousie, Spiti) and peak-season travel, we recommend booking at least 3–5 days in advance to guarantee your preferred vehicle and driver.

We maintain a modern, well-serviced fleet suitable for every kind of trip:

• Hatchback / Sedan — economy trips for 2–4 passengers
• SUV (Innova, Ertiga, Xylo) — families and hill routes
• Tempo Traveller — groups up to 12–17 passengers
• Luxury sedans — corporate and airport transfers

Absolutely. All our packages can be tailored to your dates, number of passengers, hotel preference, and sightseeing priorities. Share your rough itinerary on WhatsApp or email, and our team will send a custom quote — usually within a few hours.

We accept all major payment methods:

• UPI (Google Pay, PhonePe, Paytm)
• Net banking and NEFT transfer
• Debit and credit cards (Visa, Mastercard, RuPay)
• Cash for offline or on-the-spot payments

A digital invoice/receipt is issued for every confirmed booking.

For most local trips, no advance is required. For outstation trips and packaged tours, a token advance of 20–30% is required to block the vehicle and driver for your dates. The balance can be paid at the start of the trip or as agreed in writing.

Yes. For corporate and business travel, we issue a GST-compliant invoice on request. Please share your company name, address, and GSTIN at the time of booking.

Yes, you can cancel any time before pickup. The refund depends on how far in advance you cancel:

• More than 48 hours — 100% refund (minus gateway charges)
• 24–48 hours — 90% refund
• 12–24 hours — 85% refund
• 6–12 hours — 80% refund
• Less than 6 hours — 70% refund

See the full Refund & Cancellation Policy for details.

Once a cancellation is approved, refunds are processed to the original payment method:

• UPI / Wallet — 3–5 business days
• Net Banking / Debit Card — 5–7 business days
• Credit Card — 7–10 business days (bank-dependent)
• Cash / Offline — 7–10 business days via NEFT / UPI

Yes. Every driver on our team is:

• Police-verified with a valid commercial licence
• Experienced on Himachal hill routes
• Trained in courteous, safe driving
• Fluent in Hindi, Punjabi, and basic English

Yes. We share the driver's name, phone number, and vehicle registration by SMS / WhatsApp a few hours before your scheduled pickup. You can also call our support line at any time during the trip.

Himachal weather can change quickly. If a road closes due to landslides, snow, or government restrictions, we will:

• Adjust the route where possible
• Offer a credit note valid for 12 months if the trip cannot proceed
• Issue a full refund minus any non-recoverable third-party costs already incurred

Passenger count must not exceed the seating capacity of the booked vehicle — this is a legal requirement and also a safety matter. For luggage, please inform us in advance so we can arrange a vehicle with a roof carrier or a larger model if needed.